Customer Relationship Officer

We are seeking a friendly and professional Customer Relationship Officer to manage and improve relationships with our clients. The ideal candidate will ensure high customer satisfaction by addressing inquiries, resolving issues, and maintaining strong communication.

Key Responsibilities:

Serve as the main point of contact for customers

Respond promptly to customer inquiries via phone, email, or in-person

Resolve customer complaints and issues efficiently

Maintain detailed records of customer interactions

Build and maintain long-term relationships with clients

Coordinate with other departments to meet customer needs

Provide feedback to improve products and services